Notification Settings

ZenCommunity keeps members informed with real-time in-app notifications — alerts that appear directly inside your community. This guide explains how notifications work, how members manage them, and how admins control them globally.

Overview

In-app notifications alert members about important activity, such as:

• New posts in their groups
• Comments and replies
• Mentions
• Reactions
• Group updates
• Messages and support activity

A bell icon in the community header shows an unread count, helping members quickly spot new activity.

Note: These are in-app notifications only. Email notifications are handled separately — see How to Use Email Notification.

Reading Notifications

Steps:

1. Click the 🔔 Bell icon in the header
2. Open the Notifications page
3. Browse your notifications list

Each notification shows:

• Who triggered it
• A short message
• Time since it happened

Clicking a notification:

• Opens the related content
• Marks it as read automatically

Filtering & Managing Notifications

Available actions:

• All / Unread → Filter notifications
• Mark as read/unread → Toggle using the dot icon
• Mark all as read → Clear all unread notifications
• Load more → View older notifications

Notification Preferences (For Members)

Each member controls what notifications they receive.

Steps:

1. Go to Preferences
2. Open the Notifications section
3. Toggle categories ON/OFF

Changes save instantly.

Available Categories:

• New posts in your groups
• Comments & replies
• Mentions
• Reactions
• Group activity (invites, role updates)
• Support ticket updates
• Direct & group messages

💡 New categories are enabled by default when introduced.

Site-Wide Notification Control (Admins)

Admins can disable entire notification categories for all users.

Steps:

1. Go to Settings → Notifications
2. Toggle categories ON/OFF
3. Click Save changes

Important:

• Admin settings override user preferences
• If disabled globally, no one receives that notification
• Some categories may be marked Coming Soon

Best Practices

• Encourage members to customize preferences
• Keep only important notifications enabled globally
• Avoid overwhelming users with too many alerts
• Monitor new categories after updates

Tips

• Use Mark all as read to clean up quickly
• Keep mentions enabled for direct engagement
• Turn off less important categories for a cleaner experience

Related Documentation

• How to Use Email Notification
• Member Directory and Profiles
• Searching Your Community
• Creating and Managing Posts