Real-time chat built right into your site
Let visitors message you instantly. Customize who sees it, what they share, and how your team replies all in one place.
Always-on chat
Visitors can start a conversation anytime — even if no agent is online. Messages are saved and notified when you’re back.
Fully customizable widget
Show or hide agent photos, pick colors, add product categories, and choose when the chat appears.
Flexible visitor info
Ask for email, name, or product — or let users chat anonymously. You decide what info to collect.
Chat that works your way
ZenCommunity’s live chat gives you control over the experience without complex setup.
Chat your way flexible & friendly
Let visitors start conversations on their terms, with the info you need.
Optional visitor info
Ask for email or name — or let users chat anonymously. You choose.
Real-time messaging
Start chatting instantly — no forms, no delays, just direct conversation.
File & media sharing
Send images, PDFs, or screenshots during chat — from both sides.
Always on, always helpful
Keep support open 24/7 and make every visitor feel welcomed — even when your team is away.
Offline mode with auto-reply
When no agent is online, visitors leave a message and get an instant auto-reply — setting clear expectations.
Custom widget styling
Match colors, position, and branding to your website — no developer needed.
Agent identity control
Show agent photos and names — or keep it simple with “Support.
Frequently asked questions
Empower your community with a complete set of tools designed to foster engagement, streamline communication, and provide seamless support
Does ZenCommunity truly provide a full-featured live chat solution?
Yes — it’s a fully functional live chat system designed for real-world use. Visitors can start conversations instantly, share files, and even message you when your team is offline (with an auto-reply to set expectations). You can customize what info to collect, how the widget looks, and how agents appear
Can visitors chat without giving their email or name?
Yes! You decide what info to collect. Enable anonymous chatting for quick questions, or require email/name for follow-ups — all configurable in your settings.
What happens when my team is offline?
Visitors can still send a message — and they’ll get an instant auto-reply confirming their message was received. You’ll be notified and can reply when you’re back online.
Can users and agents share files during chat?
Absolutely. Both sides can send images, PDFs, screenshots, and documents directly in the chat window — no email attachments or external links needed.
Is the chat widget mobile-friendly?
Yes! The widget is fully responsive and works seamlessly on phones, tablets, and desktops — so visitors get a smooth experience no matter how they reach you.