ZenCommunity Changelog
2.2.0
Changed – The AI agent’s name now defaults to “Ava” and is said out loud: the assistant opens a conversation with “Hi, I’m Ava, the virtual assistant for “. The name field on Settings -> AI Agent says where the name is used, and the description field beside it – collected since the addon shipped and read by nothing – is now the “what your business does” line the assistant answers from.
Fixed – Settings -> Live chat told every site to install the Live Chat plugin on the site it was connecting, on every visit, directly above the table listing the sites that had already done it. The instructions now appear only while nothing is connected; the download stays on the heading.
Improved – The community asks the server far less to open a page. Identical requests that are already in flight are shared rather than repeated, so the three notification calls that used to fire in the same millisecond are one; ticket counters follow the statuses and assignments they are derived from instead of refetching on every poll; and the six small things every page needs — settings, menus, the welcome banner, sidebar widgets, group permissions and the group tree — arrive together from a single /bootstrap request instead of six that each pay WordPress’s startup cost. Measured on the community home: fourteen requests and 99 KB down to six and 36 KB.
Improved – Menu icons are sent once each rather than repeated inline for every item in every menu, which took the menus response from 38 KB to 24 KB on every page load.
Improved – The member directory is no longer loaded on every page in the community. The two screens that read it — mentions, and the “closed by” name on a ticket — ask for it themselves.
Fixed – A member with no avatar caused a request to a hostname built by string concatenation (“example.comnull”), so every such page spent a DNS lookup failing to resolve it. Seven places that built media URLs this way now share one helper that cannot.
Fixed – The profile avatar built its URL with a trailing space inside it.
Accessibility – The app shell declares the site’s language, exposes its content as a main landmark, and the logo has an accessible name.
Sep 3, 2026
Sep 3, 2026
2.1.0
Added – Date of Birth field (opt-in, off by default) and minor-safe messaging: when enabled, adults can no longer start a private message or send into a group chat with a member flagged as a minor, while a minor can still reach an adult; the check fails open for anyone with no Date of Birth on file, so turning the setting on never retroactively blocks existing conversations.
Added – Upvote/downvote voting via a new “Idea” post type: a dedicated composer tab posts vote-only content (regular posts keep the existing Like button), with a pro-gated “Top Ideas” sort.
Added – “Team Post” composer tab (Pro, group admins/moderators) to post under the group’s identity, and a dedicated “Allow Anonymous Comments” group setting (separate from the existing anonymous-post setting, Pro), plus a clearer, more visible anonymous-comment toggle in the composer that only appears when the group allows it.
Added – Member moderation actions for groups: warn, mute, and a timed auto-expiring suspend, alongside the existing permanent ban.
Added – Group “first post requires approval” setting so a new member’s first post can be held for admin review before it’s visible.
Added – Group rules, with a rich-text info box editor for admins to explain them.
Added – A real, editable title field in the post composer instead of always auto-generating it from the post body.
Added – A dark-mode site logo option, shown automatically when the theme is in dark mode.
Fixed – Select dropdown text was unreadable in dark mode.
Added – Auto-saved ticket drafts, editor keyboard shortcuts, Cmd/Ctrl+K link paste, and general UI polish in the ticket composer.
Added – Support for a message/variable in the ticket auto-close notice.
Added – Notification links now go directly to the related post/feed instead of a generic page.
Added – A “Remove logo” button in the branding settings.
Added – “About” and “Connection” (the renamed, merged Follower/Following tabs) are now managed from Menu Settings → Profile Menu instead of being hardcoded, alongside a new “Bookmarked” entry, and all three can be reordered like any other menu item.
Added – Account & Profile: custom display name and pronouns (shown on the profile header, in mention hover cards, and search), the community avatar now syncs to the site-wide WordPress avatar, a profile-completion progress bar, per-user follow-list privacy with a merged “Connections” (Followers/Following) tab, and automatic badge assignment based on admin-defined rules (role, group membership, points, or a profile field being filled in).
Added – Notification emails now include a magic-link “View in Community” button that signs the recipient in on click, plus a per-user email delivery preference (send right away, or batch into a daily/weekly digest).
Improved – Raised the “Read more” truncation length for posts (250 → 600 characters) and comments (160 → 320 characters) so normal-length content no longer gets cut short.
Fixed – A group’s tab list could reorder or fold the Discussion and Featured tabs into the customizable tab set; they’re now always two fixed, separate tabs regardless of custom tab ordering.
Fixed – Group names now truncate with an ellipsis (with a tooltip showing the full name) instead of hard-cutting or wrapping across lines, consistently across post cards, the schedule view, single post view, group header, grid/list views, the sidebar, and the admin Users table.
Fixed – Posts and comments now render paragraph/list/blockquote spacing correctly instead of collapsing into unstyled raw text.
Fixed – The Follow/Unfollow button on a post card’s hover mini-profile rendered as an invisible white-on-white box in dark mode.
Fixed – Clicking a reaction emoji left the reaction tray open instead of closing it, most noticeable on touch devices.
Added – A confirmation prompt before losing an in-progress post, comment, ticket, or chat message you’ve started typing — covers the post composer, comment box, new-ticket drawer, ticket replies, direct/group messages, and the floating chat bubble, plus a browser warning if you close or reload the tab with unsent text.
Fixed – Selecting a group while composing a post could trigger an unwanted zoom-in on mobile Safari that required a pinch gesture to undo.
Fixed – The notifications dropdown could extend past the edge of the screen on mobile, requiring horizontal scrolling to see the full panel.
Fixed – The AI agent could stop responding on a ticket after its first reply and never resume; a background job that silently failed to start is now automatically retried within a few minutes instead of being lost.
Fixed – Ticket activity notes (e.g. “assigned to…”) were unreadable in dark mode.
Fixed – Ticket ID numbers (“#1”, “#2″…) in the admin ticket list were nearly invisible in dark mode.
Aug 31, 2026
Aug 31, 2026
2.0.1
Fixed – Several strings (“Assign a Support Agent”, “Test Email Sent!”, “Upgrade”, “Close”, “Cancel”, “Save Changes”, and a handful of others) were wrapped in the wrong text-domain (‘community’, ‘zenboards’, ‘zen-com’, misspelled variants of ‘zencommunity’, or no domain at all) and were silently untranslatable in any language; they now consistently use the ‘zencommunity’ text domain.
Fixed – Poll option placeholders (“Option 1”, “Option 2″…) and the comment counter (“N Comments”) were built with JS template literals, so every value produced a different, never-translatable string; they now use sprintf()/_n() with a proper singular/plural “%d Comment(s)” pair.
Fixed – Rebuilt JS bundles and translation template so recently added strings (Collections, Course Completed, Failed, and other 2.0.0 additions) are picked up by translate.wordpress.org on the next string import.
Fixed – In the admin Users “Add user” dialog, the email address wasn’t included in the create-user request when it came from the browser’s autofill (Chrome/Safari can silently fill grouped fields like name and email without notifying the page); the field is now kept in sync so the submitted email always matches what’s shown.
Fixed – Adding a user with an email/username that already exists always showed a generic “fields are required” error instead of the actual reason; the specific backend message (e.g. “email already exists.”) is now shown.
Fixed – The admin Dashboard’s Members/Spaces/Collections stat cards briefly showed “0” before their real counts loaded; they now show a skeleton loader while the data is being fetched.
Fixed – Failing to RSVP to an event (e.g. hitting the RSVP limit) showed a generic “Failed to update RSVP” notification that overwrote the backend’s specific error message; the specific message is now shown as-is.
Fixed – Starting a comment reply prefilled the “@username” mention with no trailing space, so typed text ran directly into the username; a space is now preserved after the mention.
Fixed – In FSE (Full Site Editing) mode, the single ticket view’s list/conversation/info panels and the notifications “Mark all as read” button were misaligned or overlapped the page’s own sidebars.
Fixed – In FSE mode, the floating chat bubble and message windows relied on state that only existed inside the classic SPA layout, so they didn’t work when chat rendered as its own FSE block; chat-head state now lives in Redux (persisted to localStorage) and works the same in both modes.
Fixed – The uploaded image preview in the Spaces “Add/Edit space” dialog didn’t stretch to fill its container, leaving it visually inconsistent with the rest of the form.
Fixed – The ZenCommunity top-level admin menu had no explicit position and could land at the very bottom of the wp-admin sidebar; it’s now pinned just above Appearance.
Fixed – Switching settings tabs kept the previous tab’s scroll position, so moving from a long tab to a shorter one could leave the new panel scrolled partway down; the scroll position now resets to top on every tab change.
Aug 12, 2026
Aug 12, 2026
2.0.0
Added – Full Site Editing (FSE) mode: build the community layout visually in the Gutenberg Site Editor using a granular block catalog (Community Portal, Content Outlet, Content Body, Navigation, Search, and more), with preset portal layouts and smooth client-side navigation between blocks.
Added – Rebuilt the wp-admin panel as a client-side app (StoreEngine/SureDash-style): Dashboard, Spaces, Posts, Users, Collections, and Settings are now real wp-admin pages that navigate without a full reload.
Added – Space content types, with the frontend layout and admin post-creation flow adapting to the selected type.
Added – Login & Registration settings: control whether ZenCommunity accepts registrations when WordPress’s native registration is disabled, and choose which page (built-in, WordPress default, or a custom page) handles login and registration.
Added – Configurable sidebar widgets (Content List, Recent Activities, Info Box) with drag-and-drop reordering, enable/disable, and per-widget settings.
Added – Dedicated top-level Users page for managing community members, moved out of Settings.
Added – “One Ecosystem, Endless Possibilities” dashboard cards now show each product’s real logo.
Added – Ticket close/reopen and assignee email notifications, plus an in-conversation open/close message and a closed-ticket banner.
Added – CSV, PDF, DOC, JSON, and ZIP file upload support for tickets and live chat.
Added – “Redirect to dashboard” button on the frontend for admins.
Added – Permalink misconfiguration notice shown directly in the ZenCommunity admin screens.
Added – Empty-state messaging for Live Chat’s sidebar and support chat preview when there’s no data yet.
Added – GameEngine (gamification) integration: points, ranks, badges, leaderboard, and an Achievements page for community members.
Added – Academy LMS integration: course catalog, course details, curriculum, enrollment, reviews, and course Q&A.
Added – Migration add-on support
Added – Developer role support.
Added – Connectivity settings page; moved the Knowledge Base token out of AI Agent preferences.
Added – Ticket settings UI for auto-closing inactive tickets.
Added – Member ban/unban option in groups.
Added – Edit option on engineering issues linked from a ticket.
Added – Unread message count shown in Support Chat and the browser tab title.
Added – Point-restricted post content, course certificates, and course Q&A support.
Added – Review functionality in the community.
Added – Enrollment post-feed and notification settings.
Added – Post-close CSAT feedback for AI-handled live chats: a single-use, expiring feedback link is emailed to the client, their star rating and comment appear inline in the chat thread, and agents get a notification linking straight to the conversation.
Added – “Recent Feedback” and “Unread Feedback” filters in the Live Chat dashboard.
Added – Member badge widget support added.
Added – Native in-community course learning: “Start learning” now renders the Academy LMS course player directly inside ZenCommunity (no iframe or redirect) in a clean, chrome-free view, and “Back to course” keeps learners in the community.
Added – Pagination on the course catalog and on each Space’s Courses tab.
Added – Multi-step Space add/edit dialog: a centered, two-column modal where creating a Space flows straight into configuring its LMS integrations.
Improved – Redesigned Achievements, Leaderboard, and Course pages with the newer Tailwind-based UI.
Improved – Reworked the Engineering issues table, modal, and ticket-page Engineering/Purchases panel UI.
Improved – Extended gamification achievements UI and functionality.
Improved – Gamification and Academy LMS integration settings UI.
Improved – Notification message wording.
Improved – Removed Course and Leaderboard from the top navigation menu.
Improved – Settings screens (General, Brand & Style, Customization, Welcome Banner, Role and Permission, Notifications, Menu, Social Login, AI settings, Ticket settings, Live Chat settings, Gamification) redesigned on the new Tailwind admin UI.
Improved – Group creation is now admin-only (removed from the community frontend) to match the admin-first management workflow.
Improved – Table UI for Posts, Spaces, and Collections management.
Improved – Role based menu visibility.
Improved – Mark notification as read when clicked on the notification pane.
Improved – Course cards now fall back to Academy LMS’s default thumbnail when a course has no featured image.
Improved – Trimmed and clarified the admin Settings descriptions; PRO-only settings entries now show a PRO badge instead of appearing greyed out.
Fixed – Gutenberg (FSE) render mode: course detail, learning, and checkout pages no longer render unstyled.
Fixed – Community showing a logged-out state after a normal browser refresh in the React render mode.
Fixed – Login button shown to already-logged-in members in the FSE header.
Fixed – Left sidebar footer overlapping the menu items; refined the sidebar corner radius.
Fixed – Admin Settings top bar no longer sticks to the top while scrolling.
Fixed – Settings and Collection pages occasionally rendering blank.
Fixed – Numerous UI issues across Tickets (filters, sidebar, assignee, recent activity, settings), Live Chat (modal scroll, create button, floating chat section, spacing), Notifications, Role and Permission, Menu (including drag-and-drop scroll), Social Login, Email Notification templates, Welcome Banner, Collections, Brand & Style, Customization, and General settings screens.
Fixed – Dark mode styling conflicts in the admin panel and on Events/Posts.
Fixed – Modal scroll and positioning issues; drawer transition and spacing issues.
Fixed – Reaction and poll UI issues (jumping reactions, poll gap/color, feeling activity).
Fixed – Router and admin page layout issues, including doubled submenu URLs and Settings tabs resetting on reload.
Fixed – Profile tab alignment and profile image upload button color.
Fixed – Post edit and preview issues in the admin editor.
Fixed – Sticky header/top bar border and scroll issues.
Fixed – Ticket “Ticket History” panel showing other users’ tickets instead of the same requester’s other tickets.
Fixed – Ticket details left sidebar responsive layout issue.
Fixed – Course detail page responsiveness; added a matching loading skeleton.
Fixed – Course card, course details, and course curriculum data/UI issues.
Fixed – Enrolled-course fetch conflicts and profile course tab not showing data.
Fixed – Group course tab condition and group settings UI.
Fixed – Engineering modal select and option-menu alignment issues.
Fixed – Engineering issue conversation sync issue.
Fixed – Engineering page missing from the primary menu.
Fixed – Notification placeholder issue.
Fixed – Ticket reply issue and empty-conversation state not shown.
Fixed – Profile gamification margin and placeholder color issues.
Fixed – Missing GameEngine logo and leaderboard UI.
Aug 11, 2025
Aug 11, 2025
1.7.1
Added – Single-ticket desktop header rendering.
Added – “Mark as Read” action in the Support Chat menu.
Added – Live chat send-error states for both agent and visitor chat boxes.
Added – Loading/submitting state for guest ticket form submissions.
Added – Rich text and mention editor support for Engineering issue descriptions.
Added – Shared WebSocket connection state broadcasting across hook instances.
Added – Internal notes support on Engineering issues.
Added – Background color setting for the AI agent widget.
Added – Description field on Role and Permission entries.
Added – Editable subject and heading for email templates.
Added – Download link and a previous-step navigation flow on the live chat setup wizard’s final step.
Added – Loading indicator for the group invite search input.
Fixed – Engineering dark mode styling issues.
Fixed – Ticket overflow and editor issues.
Fixed – Support Live Chat width issues across breakpoints.
Fixed – Community chat default width behavior.
Fixed – Live chat sidebar scroll behavior.
Fixed – Socket connection indicator accuracy after remounts.
Fixed – Message send synchronization behavior.
Fixed – Skeleton loader issues.
Fixed – Menu open/close behavior in ticket and support chat lists.
Fixed – Ticket right-side panel positioning.
Fixed – Support Chat Mark as Read behavior.
Fixed – Large-device ticket toggle and header layout issues.
Fixed – Ticket sidebar “Open” status filter returning no results even when active tickets exist.
Fixed – Copy link error, pin button visibility, and pinned-conversations popover overflow in the ticket header.
Fixed – Ticket status dropdown offering already-applied statuses.
Fixed – Member search in the group invite modal using stale results and a mismatched loading skeleton.
Fixed – Ticket satisfaction (CSAT) rating modal not displaying correctly.
Fixed – Feature post notification issue.
Fixed – Report modal issue.
Fixed – Post composer’s group selector listing groups the user has no permission to post in.
Fixed – Incorrect error status when viewing private group events without access.
Fixed – Message, live chat message, and ticket reply input bugs; message content is now optional when attachments are present.
Fixed – Background color and background image selection conflicts in the post editor.
Fixed – Tooltip position issue.
Fixed – Admin settings skeleton loader issue.
Fixed – Border and border-radius mismatches across settings, community, ticket, and agent activity pages.
Fixed – Welcome banner action button UI issue.
Fixed – Collection management drag-and-drop UI issue.
Fixed – Email modal UI issue.
Fixed – Menu settings sorting issue.
Fixed – Caching issue on the sign-in/sign-up routes.
Fixed – Ticket settings UI issues.
Fixed – Academy LMS default activation value.
Fixed – Modal scroll issue.
Fixed – User login issue.
Improved – Reworked Support Live Chat list polling to strip chat_id from list fetches.
Improved – Preservation of support chat list scroll position during pagination and polling.
Improved – Automatically marks unread live chat conversations as read when opened.
Improved – Pending message handling by immediately clearing inputs while sending and restoring text if sending fails.
Improved – Live chat skeleton loader layout.
Improved – Adjusted ticket/chat layout offsets for updated header spacing.
Improved – Feed layout sizing on member pages.
Improved – Dark mode button text color and muted text colors.
Improved – Changed notification type from notification to info.
Improved – Rebuilt the admin settings panel UI using Tailwind CSS.
Improved – Menu settings UI and item editing experience.
Jun 25, 2025
Jun 25, 2025
1.7.0
Added – Guest ticket creation support.
Added – Ticket creation option from the chat widget.
Added – Purchase/customer purchase info panel in ticket details.
Added – Engineering feature add-on support.
Added – Engineering integration settings and issue panel.
Added – Report modal, report API, report database table, and report model.
Added – Bookmark menu in profile.
Added – Preferences, notifications, and moderation pages.
Added – AI compose, canned replies, edited badge, ticket CSAT, and loading button components.
Added – Live chat session-based AI enable/disable control.
Added – Per-product AI agent/product support.
Added – Timezone, country code, and reply in live chat messages.
Improved – Live chat product creation UI and functionality.
Improved – Live chat reply-to functionality and UI.
Improved – Live chat UI.
Improved – Ticket conversation API calls and ticket details UI.
Improved – Ticket sidebar default opening behavior and scroll handling.
Improved – Ticket filters and advanced filtering system.
Improved – AI agent preferences, knowledge base, and agent manager UI.
Improved – Community chat scroll fetching.
Improved – Feed/group post rendering, group media gallercy, and sidebar behavior.
Fixed – Null ticket and agent user name issues.
Fixed – Reply text issue.
Fixed – Non-blocking request bug.
Fixed – Image preview issue.
Fixed – Anonymous post and trending anonymous member name.
Fixed – Reaction issue in group feed posts.
Fixed – Country code display and tag rendering issues.
Fixed – Ticket filter issues.
Jun 11, 2025
Jun 11, 2025
1.6.1
Fixed – 404 route issues
Fixed – Welcome banner image
May 27, 2025
May 27, 2025
1.6.0
Added – AI Agent settings, provider preferences, knowledge base, agent management, and activity management UI.
Added – Poll post support, poll display, voting, and poll edit options.
Added – Group event support, event, RSVP/event, and event UI.
Added – Featured posts and group media gallery support.
Added – Chat head feature for community chat.
Added – Support chat current user ticket list.
Added – Ticket conversation sidebar filters and single ticket sidebar UI.
Added – SDK integration settings UI and functionality.
Added – Comment URL and feed URL template tag support.
Improved – Responsive layouts across posts, members, profiles, feeds, groups, tickets, support chat, live chat, user management, collection modal, welcome banner, and notification dropdown.
Improved – Ticket table, ticket overview for medium devices, ticket reply input width, ticket sidebar scrolling, and ticket header/sidebar layout.
Updated – Group header, group settings, invite modal, member routes, and group role handling.
Updated – Support chat and community chat responsive behavior.
Updated – Brand/style settings, theme colors, license spacing, and admin settings UI.
Updated – Infinite loader behavior.
Fixed – Profile/feed main content responsive issues.
Fixed – Sidebar scrolling and live chat table scrolling issues.
Fixed – Community chat responsive issues.
Fixed – Ticket data display and responsive issues.
Fixed – Asset issues and missing theme color.
May 24, 2025
May 24, 2025
1.5.1
Added – StoreEngine SDK integration ( License Management )
Apr 22, 2025
Apr 22, 2025
1.5.0
Added – Visitor search and theme switching support for logged-out (guest) users.
Added – Confirmation popup support for post, comment, and reply delete actions.
Added – Ticket status update support for users.
Added – Loading skeletons and loaders for the header, feed posts, profile feed, sidebar, and profile pages.
Added – Modal portal support and smoother UI transitions across layout, notifications, settings, tickets, profiles, and group pages.
Fixed – Member loading, template save, ticket status option width, and select menu display issues.
Fixed – Group data fetching, mention UI interactions, feed grid active tab state, and sidebar menu loading behavior.
Fixed – Add-ons fetching conditions with related loader behavior.
Fixed – Profile loading states, profile tab jumping issues, profile group grid UI, and cover image action buttons.
Fixed – Email notification switch behavior and blank page issue caused by a spelling mistake.
Fixed – 400/403 API error due to cookie check failed.
Improved – Search modal UI and interaction flow for the updated search experience.
Improved – Dark theme colors, accent color handling, primary and secondary color styling, and active states across the header, sidebars, and settings panels.
Improved – Post form background styling, profile popup and post popup UI, post reactions, comment theme consistency, and anonymous post and ticket presentation.
Improved – Group tabs, group action buttons, member UI, invite icon styling, icon sidebar, and settings user role UI consistency.
Improved – Ticket colors, ticket settings UI, and email settings presentation.
Improved – Integration settings UI and empty-state styling across supported LMS integrations.
Improved – Community chat, support live chat table, support live chat colors, and support chat last-message avatar/name presentation.
Improved – Loader usage by removing unnecessary root/settings loaders and refining loading states.
Improved – Feature availability indicators, post card tooltip interactions, post avatar UI, button content, left sidebar content, avatar borders, and overall interface consistency.
Mar 16, 2025
Mar 16, 2025
v1.4.0
Added – Scheduled Post feature for Global Feed, Group Feed, and Profile Feed.
Added – Scheduled post management (view and update) within user profile.
Added – Post popup preview from feed triggered by date click.
Added – Visitor search functionality in header for logged-out (guest) users.
Added – Theme switching support for logged-out (guest) users.
Fixed – ZCLabel variants and support chat icon styling inconsistencies.
Fixed – Trending posts empty state color mismatch.
Fixed – Post form background styling issues.
Fixed – Group description layout alignment issues.
Fixed – Group data fetching logic inconsistencies.
Fixed – Mention UI interaction issues.
Improved – Custom icon integration for timestamp input field.
Improved – Feature availability indicator (“Coming Soon”) for restricted modules.
Improved – Post image layout and rendering behavior.
Improved – Post comment count show.
Improved – Post avatar UI consistency.
Improved – Post card tooltip interactions and behavior.
Improved – Post button conditional logic handling.
Improved – Member interface styling and layout.
Improved – Search modal UI and interaction flow.
Improved – Add-ons subheading color styling.
Improved – Community settings page styling (border and shadow refinements).
Improved – Group details spacing and layout consistency.
Improved – Overall UI consistency and theme handling performance.
Feb 19, 2025
Feb 19, 2025
v1.3.3
Added – Support to display members who reacted on a post.
Added – Member profile summary on hover.
Added – Recent activity section is now visible on the logged-out screen ( visitor mode )
Feb 3, 2025
Feb 3, 2025
1.3.2
Added: ZenCommunity Pro ticket statistics compatibility for agents.
Added: ZenCommunity Pro formal/informal reply option compatibility for agents in tickets.
Jan 2, 2025
Jan 2, 2025
1.3.1
Fixed – Notification page showing blank content.
Improved – Updated Welcome UI in Settings.
Improved – Enhanced Group page card UI.
Improved – Improved profile data synchronization.
Jan 15, 2025
Jan 15, 2025
1.3.0
Added – Support for anonymous posts.
Added – User follow and block functionality.
Added – Ticket history navigation from the ticket conversation view.
Added – Support for PDF, video, and other file attachments in ticket conversations.
Improved – Ticket conversation pagination for better usability.
Improved – Responsive layout of the ticket conversation interface.
Improved – Avatar fallback behavior across the community.
Improved – Feed post content handling for LMS integration and related settings.
Fixed – An issue where images were not displaying for newly created tickets.
Jan 13, 2025
Jan 13, 2025
1.2.1
Fixed – Member responsive under 768px
Fixed – Chat responsive
Fixed – Collection responsive fixed in settings
Fixed – Group tab responsive under 768px
Fixed – Profile responsive under 768px
Fixed – Notification responsive in header under 768px
Fixed – Group details responsive under 768px
Fixed – Header responsive fixed in 1024px
Fixed – Feed responsive fixed
Fixed – Postcard responsive fixed
Dec 31, 2025
Dec 31, 2025
1.2.0
Added – Password reset functionality.
Added – Tutor LMS integration.
Added – LearnPress integration.
Added – MasterStudy LMS integration.
Added – LifterLMS integration.
Added – Welcome banner feature.
Added – Post preview support.
Fixed – Missing theme color issue.
Fixed – Upgrade button visibility for standard users.
Fixed – Background color handling in post editor.
Fixed – Duplicate links when pasting URLs in the post editor.
Improved – Text pasting behavior in the editor.
Improved – Handling of long messages in ticket conversations.
Improved – Settings customization for feed sorting and post social share options.
Improved – Login/Register fields validation.
Dec 25, 2025
Dec 25, 2025
1.1.0
Added – Post feeling option.
Added – Post background color option.
Added – Post reaction support.
Added – Editor Emoji support.
Added – Comment reaction.
Added – Support chat editor support.
Added – Dark and light theme mode support.
Added – Dark and light theme mode color settings.
Improved – Support widget navigation.
Improved – All page loader.
Fixed – Support chat, Community chat, ticket conversation responsive issue.
Fixed – Editor toolbar options and content copy paste issue.
Dec 11, 2025
Dec 11, 2025
1.0.9
Added – Feed post sorting.
Improved – Asset optimization for page loading.
Fixed – Group feed post updating on switching groups.
Fixed – Email Notification issue.
Dec 7, 2025
Dec 7, 2025
1.0.8
Improved – Groups data fetching loader.
Fixed – WP v6.9 related page blank issues.
Fixed – Sidebar empty links issue.
Fixed – Email template modal responsive issue.
Fixed – Notification on group settings save.
Fixed – Login form field auto complete issue.
Fixed – Support note update issue.
Fixed – Support live chat data fetching issue.
Fixed – Support live chat filtering issue.
Dec 3, 2025
Dec 3, 2025
1.0.7
Added – Learndash integration.
Added – Feed post comment and reply edit and delete option.
Added – Support agent notes option.
Improved – Email Notification Editor support.
Improved – Support live chat filter system.
Dec 2, 2025
Dec 2, 2025
1.0.6
Fixed – DB Prefix conflict issues
Nov 27, 2025
Nov 27, 2025
1.0.5
Fixed – User name undefined issue on ticket.
Fixed – User Name and message undefined issue on community messaging.
Fixed – ORG recommended issues.
Nov 27, 2025
Nov 27, 2025
1.0.4
Fixed – Community message page blank.
Fixed – Navigation to previous page and retain if any filter exists issue fixed on ticket
Fixed – User ticket history scrolling issue fixed
Fixed – Translation issue.
Nov 23, 2025
Nov 23, 2025
1.0.3
Added – Ticket message html content support added
Added – User tickets links
Added – Ticket note for support member
Fixed – Socket message deliver issue fixed
Fixed – Tickets Pagination issue fixed
Nov 17, 2025
Nov 17, 2025
1.0.2
Added – User note on ticketing.
Added – Attachment upload support.
Added – Academy LMS integration.
Improved – Mention member on post.
Improved – Support Messaging message UI.
Fixed – Ticket filtering system.
Fixed – Message updating issue through socket.
Nov 5, 2025
Nov 5, 2025
1.0.1
Added – Live Chat.
Added – Group messaging.
Added – Voice messaging support.
Improved – Group functionality and UI.
Improved – Settings functionality.
Fixed – Socket messaging issue.
Fixed – Feed comment issue.
Fixed – Community message duplication issue fixed.
Nov 4, 2025
Nov 4, 2025
1.0.0
Added – Space creation and management.
Added – Group Creation and management.
Added – Support ticket system.
Added – Community messaging.
Nov 3, 2025
Nov 3, 2025
2.2.0
Added – The AI assistant answers as a member of your team rather than as something standing in front of it. It knows which business it works for, speaks about it in the first person (“we ship to Canada”, not “the store ships to Canada”), introduces itself once at the start of a conversation, and says so plainly if a customer asks outright whether they are talking to AI.
Added – Per-site AI identity, set on the connected site’s own settings: business name, what you do, what this agent handles, and a tone – warm, professional, direct or playful.
Added – Support tickets now use the same assistant, the same voice and the same rules as live chat. They previously had no persona at all and were handed the ticket as a raw JSON record, so the same business answered a chat one way and a ticket another.
Fixed – A ticket could be answered several times over. Three messages typed in a row queued three replies, each written before the others landed. A reply now goes out only while the newest message on the thread is still the customer’s and nobody else is already writing one, and the prompt carries the whole thread so a single reply covers everything asked.
Fixed – An agent replying to a ticket now switches the assistant off for that ticket, as it already did in live chat. Only an assignee used to stop it, so an agent who simply replied kept being answered over.
Fixed – A site’s custom AI instructions replaced the entire system prompt instead of adding to it, so an owner writing a persona there silently deleted every rule about how the assistant speaks – the opposite of what the field’s own help text said.
Fixed – Routing questions – which category is this, can the assistant handle it – were sent through the customer-facing prompt, including the instruction to reply with a handover JSON object, inside a call whose answer is parsed as a category id.
Fixed – The AI-generated flag on live chat messages was read with a comparison that is always false on MariaDB. The assistant introduced itself on every reply instead of once, and the guard that stops it answering a stale message was reading its own replies as the visitor’s.
Fixed – The handover message told the customer their request was being “forwarded to a real agent”, which announces that everything before it was not.
Fixed – Two PHP 8 warnings raised every time an AI ticket reply was rendered.
Sep 3, 2025
Sep 3, 2025
2.1.0
Added – Minor-safe messaging enforcement in Private Messages and Group Chat: when the free plugin’s new Date of Birth field is enabled, adults can no longer initiate a private message or send into a group chat room that has an active member flagged as a minor.
Added – Pro-gated “Top Ideas” sort for the new Idea (upvote/downvote) post type.
Added – “Team Post” composer tab, letting group admins/moderators post under the group’s identity instead of their own.
Added – Support for a message/variable in the ticket auto-close notice.
Added – A REST endpoint for managing a live-chat product’s allowed origins, used by the connected Live Chat plugin’s own settings page to list which external sites are permitted to load its widget.
Fixed – The AI agent in Support Live Chat kept auto-responding to a visitor even after a human agent had taken over the conversation; once an agent replies, it now stays silent for that chat, matching how ticket AI already behaves once assigned.
Aug 31, 2025
Aug 31, 2025
2.0.1
Added – New “ZenCommunity Comments” addon: replaces native WordPress comments with a ZenCommunity discussion thread per post, with assignment rules to route posts into a Space by post type or taxonomy/term, a bulk backfill/retry flow for existing content, a per-post “assign Space”/”disable comments” override, and a lightweight comment widget on the frontend (guests get a login prompt that returns them to the same comment).
Fixed – A freshly activated ticket system had no default products to file tickets against; General, Billing, and Technical Support are now seeded automatically alongside the existing default ticket types and priorities.
Fixed – Activating Pro without the free ZenCommunity core installed and active could throw a fatal error or leave the whole plugin silently non-functional (REST routes never registered, the welcome banner 404ing); the dependency check now runs after all plugins have loaded, correctly prompts to install the free plugin via WordPress’ native installer when it’s missing, and enforces a minimum core version of 2.0.0.
Aug 12, 2025
Aug 12, 2025
2.0.0
Added – Ticket close/reopen conversation messaging and email notifications.
Added – CSV, PDF, DOC, JSON, and ZIP file upload support for tickets and live chat.
Added – OTP verification flow for live chat.
Added – Search tickets by requester email.
Added – Auto-close for tickets whose creator never replies back.
Added – WebSocket auto-restart on failure, plus an admin-triggerable restart endpoint.
Added – Post-close CSAT feedback for AI-handled live chats: a single-use, expiring feedback link is emailed to the client, their star rating and comment appear inline in the chat thread, and agents get a notification linking straight to the conversation.
Added – “Recent Feedback” and “Unread Feedback” filters in the Live Chat dashboard.
Fixed – Critical error on ticket creation.
Fixed – A fatal error (500) affecting the plugin.
Fixed – Filter issue.
Fixed – Engineering issue linking now only auto-assigns an agent to a ticket when it has no assignee yet, instead of every replying agent getting auto-assigned.
Fixed – Ticket “Ticket History” endpoint returning tickets from other customers instead of the same requester’s other tickets.
Fixed – Agent assignment issue.
Fixed – Ticket status issue.
Fixed – TCP socket/port not released cleanly on WebSocket close.
Improved – Centralized admin_or_hmac/public_visitor permission handling; moved the token API to Connectivity.
Aug 11, 2025
Aug 11, 2025
1.5.1
Added – Live Chat onboarding REST API with visitor onboarding, session handling, ticket creation, and JWT-based session closure.
Added – Live Chat category management API with CRUD operations, product assignment, and AI toggle per category.
Added – Live Chat admin settings API for no-response timeout configuration.
Added – AI availability/status endpoint for live chat.
Added – AI live chat route assessment endpoint.
Added – AI agent management APIs for live chat products including vector-store agent CRUD and product-level settings.
Added – No-response cron flow for timeout detection, cancellation on agent reply, and WebSocket timeout prompts.
Added – New database tables for categories, product-category mapping, and visitor tracking.
Added – Default live chat categories seeded on addon activation.
Added – Visitor token tracking for repeat visitor identification.
Added – PHPUnit setup with test bootstrap and configuration.
Added – Unit tests for AI routing fallback behavior.
Improved – Live chat session now stores full visitor context (onboarding data, category, routing decision, visitor token, routing reason).
Improved – Product API now exposes active addon flags (AI agent, ticketing).
Improved – Live chat model now includes visitor_context in normalized responses.
Improved – REST API registration expanded to include onboarding and category modules.
Improved – Addon boot process now initializes no-response cron handler.
Improved – Added HMAC-based admin_or_hmac permission for server-to-server live chat requests.
Fixed – Removed automatic static AI greeting message on new live chat session creation.
Fixed – Support agent “mark as unread” behavior scoped correctly to active chat and improved update logic.
Jun 25, 2025
Jun 25, 2025
1.5.0
Added – Guest ticket features for both live chat and ticketing system.
Added – StoreEngine purchase info integration for tickets.
Added – Engineering add-on.
Added – Live chat reply functionality.
Added – Live chat timezone and country support.
Added – Session-based AI control support.
Added – AI agent live chat endpoints, knowledge base API, compose API, preferences, prompts, and process updates.
Added – New common WebSocket auth provider.
Added – Simple JWT Login integration.
Added – Headless API documentation for live chat.
Improved – AI response behavior.
Improved – Common authentication provider handling.
Improved – Engineering issue UI and related logic.
Improved – Live chat product, message, schema, and model logic.
Improved – Ticket schema, ticket model, conversation handling, canned replies, and hooks.
Improved – WebSocket server command, router, push server, and controller handling.
Jun 11, 2025
Jun 11, 2025
1.4.0
Added – AI Agent addon with OpenAI integration.
Added – AI Agent REST APIs for agents, messages, preferences, and OpenAI provider actions.
Added – AI-generated support replies for ticket creation and ticket conversations.
Added – AI Agent support in live chat, including AI welcome message and AI-generated message metadata.
Added – AI Agent preferences for enabling ticket/live-chat automation, agent name, and agent image.
Added – Message log and message API for AI interactions.
Added – OpenAI vector store and vector store file response handling.
Added – Ticket lookup by member email API.
Added – Current page URL tracking for live chat requests.
Added – Last message content to ticket API responses.
Added – Dynamic menu support for agent activity.
Improved – Real-agent handoff notification flow with async background processing.
Improved – Ticket email subjects now include ticket IDs.
Improved – Ticket notification route metadata now includes ticket ID and URL.
Improved – AI-generated ticket conversations and live-chat messages display AI agent name/avatar.
Fixed – OpenAI provider, agent creation, response layer, nullable array indexes, and vector file handling issues.
Updated – Follower migration.
May 24, 2025
May 24, 2025
1.3.4
Added – StoreEngine SDK integration for license management.
Added – Freemius license migration support into StoreEngine licensing.
Updated – Composer dependency configuration for StoreEngine WordPress SDK.
Apr 22, 2025
Apr 22, 2025
1.3.3
Improved – Ticket status update support added for ticket creator.
Improved – Ticket URL support added to ticket related email template.
Mar 16, 2025
Mar 16, 2025