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Getting Started
10 articles
Addon
7 articles
Knowledge Base
Comprehensive guides & tutorials
How to create a Group?
Group Creation Guide
How to Create a Support Ticket?
Support Ticket Basics
Manage Group Members
Group Member Controls
ZenCommunity Live Chat
Live Chat Essentials
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Frequently asked questions
Empower your community with a complete set of tools designed to foster engagement, streamline communication, and provide seamless support
What is a WordPress community plugin?
A community plugin lets you create groups, discussions, and member interactions on your site. ZenCommunity goes further by adding group chat, private chat, and support tools in one place.
How do I create a community in ZenCommunity?
Install the plugin, create a community group, and add members. You can set roles, allow discussions, and enable group or one-to-one chat instantly.
Can ZenCommunity replace Facebook Groups?
Yes. Unlike Facebook groups, ZenCommunity keeps your members on your site, gives you full control, and integrates support tickets and chat features.
Is ZenCommunity beginner-friendly?
Absolutely. The setup is simple, and the interface is designed for both admins and members, even if English isn’t your first language.
Does ZenCommunity support private chats between members?
Yes. Members can send direct one-to-one messages without needing an external app.
Can I use ZenCommunity with Academy LMS?
Absolutely! ZenCommunity is built to work seamlessly with Academy LMS. You can create a thriving community around your courses, offer real-time support, and manage student queries — all inside your WordPress site.
How will ZenCommunity benefit my Academy LMS site?
ZenCommunity helps you boost engagement and retention on your Academy LMS site. You can build a student community, provide instant live and group chat support, and manage support tickets — turning your LMS into a fully interactive learning hub.
What is a WordPress support ticket system?
A support ticket system helps you organize and track customer or student requests. ZenCommunity includes this natively, so you don’t need a separate plugin.
How do I convert a post into a ticket in ZenCommunity?
With one click, any community post or question can be turned into a support ticket for better tracking and resolution.
Can I assign tickets to different team members?
Yes. You can assign tickets, track their status, and collaborate with your support team inside ZenCommunity. ( Under Development)
Does ZenCommunity send email notifications for tickets?
Yes. Both admins and users get email updates whenever a ticket is created or updated. ( Under Development)
Is the support ticket feature free?
ZenCommunity includes a free ticketing system, with advanced customization options available in the premium plan.
How do I add live chat to my WordPress site with ZenCommunity?
Simply activate the live chat feature, customize the widget, and place it on your site. Visitors can then chat with you instantly.
Does ZenCommunity support multiple chats at the same time?
Yes. You can manage multiple live chat sessions without any third-party tools.
Can I customize the live chat widget?
Yes. You can change colors, position, welcome messages, and more to match your site’s branding.
Is ZenCommunity live chat better than Crisp or Tawk.to?
Yes—because it’s native to WordPress, doesn’t require monthly fees, and integrates directly with community + ticketing features.
Can I connect ZenCommunity live chat with chatbots?
Yes. ZenCommunity supports basic automation for common questions, helping you reduce response time.